Ladigue Inc is dedicated to ensuring customer satisfaction. We understand that sometimes a purchase may not be what you expected or you may have changed your mind. This Refund Policy outlines the circumstances in which we can provide refunds or exchanges for our products.
Order Cancellation
You may cancel your order within 24 hours of placement, prior to shipping, without incurring any charges. To request an order cancellation, please contact our Customer Support team at [email protected] If your order has already been shipped, you will need to follow our Returns Process outlined below.
Returns Process
If you are not completely satisfied with your purchase, you may return it within 14 days of receiving the item. Please note that you will be responsible for the shipping costs of returning the item.
To initiate a return, please contact our Customer Support team at [email protected] and provide your order number, the item(s) you wish to return, and the reason for the return. Our team will provide you with the necessary instructions and return address to complete the process.
Returned items must be in their original condition and packaging, and include all accessories and documentation. Incomplete or damaged returns may be subject to a reduced refund or may be denied altogether.
Refunds
Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund request. If your refund is approved, we will process it within 14 days, and the amount will be credited back to your original method of payment.
Please note that original shipping costs and any import duties or taxes paid are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange your item for the same product, please contact our Customer Support team at [email protected] and provide your order number, the item(s) you wish to exchange, and the reason for the exchange. We will provide you with the necessary instructions and return address to complete the process.
Late or Missing Refunds
If you haven't received your refund after 14 days, please check your bank account or credit card company again, as it may take additional time for your refund to be officially posted. If you still have not received your refund, please contact our Customer Support team at [email protected] for assistance.
Shipping
To return your product, please mail it to the return address provided by our Customer Support team.
You will be responsible for paying for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it takes for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
If you have any questions or concerns regarding our Refund Policy, please do not hesitate to contact us at [email protected].
